We take your safety seriously
Reel in peace of mind at The Fishing Exchange! Safety is our catch of the day, and we're dedicated to ensuring it stays that way for all our members. With a net full of proactive tools and policies, we're making waves to keep our community thriving, whether you're angling to buy or sell. Here's the scoop on our key safety processes!
The Fishing Exchange Buyer Protection
When you pay through The Fishing Exchange, our mandatory Buyer Protection ensures safe payments and grants you the right to claim a refund—all with a 5% fee included to cover our costs and maintain the community. Plus, you'll have access to dedicated customer support whenever you need it.
How do Refunds Work?
If your item doesn't arrive, arrives damaged, or doesn't match the description, fear not! We've got you covered at The Fishing Exchange. You have a window of 2 days to submit a claim, and we'll promptly issue a refund. Unless agreed otherwise, return fees are covered by the buyer.
How to get your refund?
To secure your refund smoothly, follow these four steps:
- Click on the dispute button within 2 days of the order being "Delivered".
- Connect with the seller or contact us for help.
- Return the item.
- Receive your refund promptly.
We use Stripe Technology for our payments!
Rest assured, your transactions on The Fishing Exchange are as secure as casting a line into calm waters. Your funds are safeguarded throughout the entire process. We use top-tier encryption for all payments, handled by trusted partners. With their secure technology, money moves safely and reliably, ensuring peace of mind with every transaction.
A fishing community you can trust!
At The Fishing Exchange, trust is our cornerstone, and we're committed to nurturing it within our community. Here's how we help you build trust:
Communicate effectively: Utilize our secure messaging tool to gather all the details about items you're interested in. Remember, politeness and consideration go a long way in fostering trust.
Review honestly: Members can only leave feedback after completing an order, ensuring that the feedback you see reflects real experiences. Take time to review feedback and don't forget to leave yours to receive in return.
Verify your account: Instantly enhance your trustworthiness by verifying your account. You can easily check if another member has done the same by visiting their profile.
Be proactive: Complete your profile with relevant information to boost trust and potentially increase your sales. Should you encounter anything that doesn't align with our community standards, report it, and our team will take care of the rest.