FOR SELLERS

How do I sell my items on The Fishing Exchange?

1. Register and Verify: Click here to register using your email and connect to our secure payment system, Stripe (KYC). This ensures safety for all transactions. Once registered, you can start listing your preloved fishing gear and receive payments for your sales.
2. List Your Items: Fill in the details, choose the appropriate category, and provide as much information as possible to attract potential buyers.
3. Arrange Delivery: Once an item is purchased, coordinate with the buyer for delivery and provide them with the tracking code for shipment.
4. Get Paid: After the item is successfully delivered, you'll receive payment within 48 hours of the order being completed, minus any applicable fees and charges.

I am a business. Can I sell on The Fishing Exchange?

• Yes, businesses are welcome to list their fishing products to reach a wider audience. Make sure to register as a business and include your ABN for transparency.
• If you're interested in listing multiple items, contact support@thefishingexchange.com.au for trial options.

Can I get paid in cash?

• Conducting transactions through The Fishing Exchange helps support our platform's operations and ensures a smooth process. Additionally, it enables you to build a reputation through ratings, enhancing future sales. We cannot assist with disputes arising from transactions conducted outside our website.
• Please note, we reserve the right to close listings and revoke memberships for repeated attempts to transact outside our platform.

What is The Fishing Exchange Shopper Protection?

• You're eligible for a refund if your order:
  • Was never shipped or is lost.
  • Arrives damaged.
  • Is significantly different from the description.
• Claims must be submitted within 2 days of receiving notification of delivery, even if the item never arrives. Buyers are responsible for return shipping costs unless otherwise agreed upon.
• Our payments are securely encrypted by our partner, ensuring safe transactions. Plus, our support team is available to assist you with any concerns.

Do I need to pay tax on my earnings?

• Refer to resources provided by the Australian Taxation Office to determine tax obligations on income generated from selling fishing gear. For further guidance, consult with your accountant or the ATO.

FOR BUYERS

How do I shop on The Fishing Exchange?

1. Register and Verify: Click here to register using your email and connect to Stripe for secure transactions. Once registered, you can browse and buy your desired fishing gear.
2. Safe Transactions: Payments are processed securely through The Fishing Exchange. No funds are released to the seller until the goods are received by the buyer.

Can I pay in cash?

• Conducting transactions through The Fishing Exchange ensures smooth operations and builds trust within our community. We cannot assist with disputes for transactions occurring outside our platform.
• Repeated attempts to transact outside our website may result in account closure.

What is The Fishing Exchange Shopper Protection?

• You're eligible for a refund if your order:
  • Was never shipped or is lost.
  • Arrives damaged.
  • Is significantly different from the description.
• Claims must be submitted within 2 days of receiving notification of delivery. Buyers cover return shipping costs unless agreed upon otherwise.
• Payments are securely encrypted, and our support team is available to assist you with any issues.

GENERAL.

How do I set up my profile on The Fishing Exchange?

• Register with your email and verify your account. Then, click on your name to set up your profile using the "edit profile" function. Don't forget to configure the Payments tab for buying and selling items.

Why do you need my personal information?

• Personal information is necessary to comply with Australian regulations, particularly Know Your Customer (KYC) requirements for payment providers. Rest assured, we do not retain this information; it is securely transmitted to our payment partner, Stripe.
• Stripe collects only essential information during account setup. Additional details may be requested, such as a scan of your driver's license, for verification purposes. You can review Stripe's security and privacy policy directly on their website.

How should I price my item?

• Pricing is entirely up to you. Consider factors like the item's condition, market demand, and comparable prices on our platform and other marketplaces. Remember, The Fishing Exchange charges a fee to cover services like Shopper Protection.

What details should I include in my listing?

• Use actual photos of your fishing gear, highlighting any wear and tear to accurately represent the item's condition. Avoid making false or misleading statements, both in your listing and accompanying photos.

SHIPPING.

• When making your first sale, securely package the item and keep the buyer informed throughout the shipping process. Use tracked shipping and provide the buyer with a tracking number for transparency.
• Follow up with the buyer to confirm shipment and provide any necessary updates on delivery status.